Truupe Terms of Use

THIS DOCUMENT/AGREEMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000, AND ALL RULES AND REGULATIONS MADE THEREUNDER AND DOES NOT REQUIRE PHYSICAL OR DIGITAL SIGNATURE. THIS DOCUMENT HAS BEEN PUBLISHED IN ACCORDANCE WITH RULE 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

This website viz. “www.truupe.com” along with any of its sub domains and any other website and mobile applications, and / or other domains or platforms owned and /or operated by the Company (hereinafter referred to as “Platform”) to provide the Platform Services is owned, hosted and operated by Savcity Technologies Private Limited having its registered office at Villa no 12, PMR Parkwood, Kompally, Hyderabad, India (“We”, “Company”, “Us” or “Truupe”).

These terms and conditions along with the Privacy Policy and any other policy which the Company may publish on the Platform from time to time (“Terms of Use”) govern the use and access of the Platform provided by the Company and constitute a binding and enforceable agreement between the you and the Company. By selecting to browse, access or use the Platform, you hereby consent to the terms and conditions of these Terms of Use. Truupe reserves the right to update and modify the Terms of Use at any time. The most current version of the Terms of Use can be reviewed by clicking on the “Terms of Use” hypertext link located at the bottom of our web pages. When we make updates to the Terms of Use, Truupe will update the date at the top of this page. By using the website after a new version of the Terms of Use been posted, you agree to the terms of such new version.

In case you access, browse or use this Platform on behalf of another Person, you represent that you have the requisite authority to legally bind the said Person to these Terms of Use. In case the said Person declines to be bound as the principal to these Terms of Use, you consent to all liability for any unauthorized, unlawful or wrongful use of the Platform arising out of such access or use.

If you do not agree to these Terms of Use or any other policy published by the Company, including the Privacy Policy, please immediately terminate your use of the Platform.

Definitions

In these Terms of Use, unless the context otherwise requires, the following words and expressions shall bear the meanings ascribed to them below: 
  • “Applicable Laws” means all applicable provisions of all constitutions, treaties, statutes, laws, codes, rules, regulations, ordinances, orders, governmental approvals, or any similar form of decision of, or determination by, or any interpretation, policy or administrative instruction having the force of law of any of the foregoing, having jurisdiction over the Company and you, as may be in force from time to time;
  • “Approved Payment Method” means NEFT/RTGS in relation to payment Deal Amounts and means any online payment method of payment which is made available to the Users on the Platform including through credit card/internet banking etc.;
  • “Approved Third Party Platform” means third party platforms integrated with the Platform for execution of documents electronically/ digitally;
  • “Buyer” means a User who intends to purchase goods and/or services from the Seller(s) and uses the Platform to make payment for such purchase through the Escrow Account;
  • “Deal” means opening of an Escrow Account pursuant to the sale of goods or services by the Seller to the Buyer;
  • “Deal Agreement” means an agreement executed on the Platform between a Buyer, Seller, Escrow Agent and the Company in relation to provision of the Platform Services;
  • “Deal Amounts” means the aggregate funds actually deposited by the Buyer in the Escrow Account, to be paid to the Seller through the Platform pursuant to the terms of the Deal Agreement, irrespective of the amount set out as ‘Deal Amount’ under the Deal Agreement;
  • “Escrow Account” means an escrow account of the Buyer and the Sellers to the Deal with the Escrow Bank, opened and maintained through the Platform under the Master Escrow Account;
  • “Escrow Agent” means a neutral third party listed on the Platform to act as a trustee for the Escrow Accounts, to administer the terms of the Deal Agreement including communication of the Release Instructions to the Escrow Bank;
  • “Escrow Bank” means RBI licensed banks or financial institutions, onboarded on the Platform, which banks or financial institutions provide escrow services;
  • “Master Escrow Account” shall mean the master notional escrow account(s) of Truupe opened with the Escrow Bank;
  • “Person” means any natural person, limited or unlimited liability company, corporation, partnership (whether limited or unlimited), proprietorship, Hindu undivided family, trust, union, association, society, co-operative society, government or any agency or political subdivision thereof or any other entity that may be treated as a person under Applicable Laws;
  • “Privacy Policy” means the privacy and data protection policy adopted by the Company, available at [●];
  • “RBI” the Reserve Bank of India;
  • “Release Instructions” means the instructions for disbursal of the Deal Amount;
  • “Seller” means a User offering goods and/or services for sale to the Buyer(s) and uses the Platform to receive payment for such sale through the Escrow Account;
  • “User” or “you” means any Person who accesses or visits the Platform and/or avails one or more Platform Services or a Person which is registered on the Platform and agrees to use the Platform Services as a Seller and/or a Buyer. The terms “your” and “yourself” shall be construed accordingly.

Description of Platform Services

The Company aims to bridge a trust gap in terms of both payments and specific performance for transactions which Buyers and Sellers intend to carry out in India. In order to do so, the Company facilitates the transaction contemplated in a Deal Agreement interalia:

  • Recording the commercial terms agreed between the Buyer and Seller;
  • Availing escrow services by getting connected with Escrow Banks and Escrow Agents;
  • Opening no-lien, interest-free Escrow Accounts and depositing the Deal Amounts pursuant to the commercial agreements executed amongst the Users;
  • Requesting the Escrow Agent to release the Deal Amounts to the Seller as per the Release Instructions; and
  • Providing ancillary or supplementary services, directly or through third parties, to ensure smooth collection and payment of Deal Amounts (collectively “Platform Services”).

Please note that the Company offers Platform Services only within the state of India. All Deal Amounts collected or received in the Escrow Account shall be in Indian Rupees only.

Truupe Account

You accept and acknowledge the following conditions to access and use of the Platform and Platform Services:

  • To access the Platform services, you will need to register a Truupe Account by providing the information requested on the Platform (including full name, email address, and date of birth) and creating a password.
  • You consent to the use of this information to create your Truupe Account in accordance with our Privacy Policy and acknowledge that we rely on the information provided by you during the registration process, being true, accurate, current, and complete.
  • You agree to provide all information and documents we, Escrow Agent, or Escrow Bank may need from time to time so we can verify your identity and/or your bank account and so we may comply with our obligations to combat financial crime, including money laundering and fraud. We may use third-party data services that specialize in customer due diligence services to verify your identity. You also authorize us to hold your information, including your browsing and activity history, so we may perform ongoing monitoring of the Platform Services and your behaviors when using the Platform to comply with our legal, contractual, and regulatory obligations.
  • If we do not receive satisfactory information to verify your identity at the point of registration, we reserve the right to refuse to register your Truupe Account and prevent you from gaining access to the Platform and Platform Services. We may also have obligations to report such activity to governmental agencies and we do not require your consent to do so.
  • It is your responsibility to keep your username and password secure (“Account Details”). You indemnify us for any loss or damage we suffer as a result of your fraudulent or unauthorized use of your Truupe Account, including you knowingly sharing your Account Details with a third party for the purposes of fraud. You must take all reasonable steps to avoid the loss, theft, or misuse of the Truupe Details.
  • We may suspend your use of the Platform Services if:
    • We have reasonable concerns about the security of the Truupe Account;
    • We are unable to confirm your identity or there is a potential risk of financial crime as part of our ongoing monitoring process;
    • We suspect the Platform Services are being used in a fraudulent or unauthorized manner;
    • Escrow Agent and/or Escrow Bank instructs us to do so; or
    • We are required to undertake any changes as per Applicable Laws.
  • We may change the Platform, Platform Services on regular intervals to reflect changes in relevant laws and regulatory requirements, to implement minor technical adjustments and improvements, for example to address a security threat or otherwise to enhance the Platform Services we provide through the Platform. These changes should not affect your access to or use of the Platform or Platform Services. If we make more significant changes to the Platform or the Platform Services, we will use our reasonable endeavours to inform you by email or by posting information on our website and may make changes to these terms to reflect such changes.

Transactions

Either User may initiate a Deal via the Platform. To initiate a Deal, you must log into your Truupe Account, or, if you do not have a Truupe Account, register a Truupe Account (as set out above in paragraph 3). Once you have logged into your Truupe Account, click on “Start Your Deal” under the Dashboard, and  enter the details of the Deal (including the Deal Amount, details of the transaction and the contact details of the counterparty to that Deal) in a form.  In order to join a Deal, the counterparty shall be required to log into their Truupe Account or, if such User does not have a Truupe Account, register a Truupe Account (as set out in paragraph 3). Once all the details have been confirmed as correct, the Users will be required to execute the Deal Agreement. Upon execution of the Deal Agreements by all parties thereto, a Deal ID will be allotted to the Deal and a payment link will be created for payment of the Truupe Fees. Upon payment of Truupe Fees, an Escrow Account will be created under the Master Escrow Account. Thereafter, the Buyer will initiate transfer the Deal Amount to the Escrow Account. The Buyer may deposit the Deal Amount in one or more tranches. The Deal Amounts will be debited from the Buyer’s bank account / credit card and transferred to the Escrow Bank and a Deal will be created identifiable by the Deal ID. Once the Buyer has authorised the Deal Amount, it cannot revoke that consent and the Deal Amount will not be released until the transaction has been completed or cancelled as per the terms hereof. For sake of clarity, the Escrow Agent will be provided only in relation to the amounts deposited by the Buyer, even if the said amount is lesser than the Deal Amount set out under the Deal Agreement. The Platform will not accept deposit of any amounts higher than the Deal Amount set out the Deal Agreement. The Escrow Banks shall hold the Deal Amount in their custody under the Master Escrow Account belonging to Truupe with the Escrow Agent have solely having the withdrawal rights on the Escrow Accounts maintained under the Master Escrow Account. Both parties will always be able to check the progress of the Deal by clicking on the relevant transaction in the “Deal section” in their respective Truupe Accounts. Once the terms of the Deal Agreement are complete, the Seller shall initiate the request for release of Deal Amounts, which shall be confirmed by the Buyer. If the Buyer confirms the release of Deal Amount, the Deal Amount will be automatically released from the Escrow Account to the bank account of the Seller. No interest will accumulate on the Deal Amounts while they are deposited with the Escrow Bank. No funds will be released from the Escrow Account unless the Release Instructions are received and confirmed by both Buyer and Seller.

Truupe Fee

For use of the Platform Services, the Company collects a Platform usage fee (“Truupe Fees”). Please see the table below to check the applicable Truupe Fees. We reserve the right to change Truupe Fees at any time, by providing notice on the Platform. Please note that the Truupe Fees are independent from the Deal Amounts and cannot be combined with or adjusted against the Deal Amounts.

Payment against Truupe Fees can be made online through Approved Payment Method. Surcharges may apply for certain payment methods, including charges from your own card issuer. Please note that the payment of Deal Amount may only be done through Approved Payment Method and is independent of the Truupe Fees.

Once paid, the Truupe Fees are non-refundable and non-adjustable, except as provided in these Terms of Use. In case the Truupe Fees are not paid within 90 (ninety) days from the date of execution of the Deal Agreement, then the Deal Agreement shall stand null and void, and the Deal Agreement shall automatically be cancelled, as if never executed.

Truupe Fees (Higher of the two to be charged to the User)
Deal AmountMinimum Truupe Fees (in INR)Maximum Truupe Fees (in INR)
Up to 1 Lac4991% of the Deal Amount
1 Lac to 5 Lac9990.8% of the Deal Amount
5 – 10 Lacs39000.7% of the Deal Amount
10 Lacs – 50 Lacs69000.5% of the Deal Amount
50 Lacs – 1 Crore249000.4% of the Deal Amount
1 Crore and above399000.35% of the Deal Amount

Obligations of the Users

In order to avail the Platform Services, each User must:

  • Provide documents and undertake actions as requested by the Company to complete Know Your Customer/Know Your Business (“KYC/KYB”) verification;
  • Provide accurate and true details and information as requested by the Company for execution of Deal Agreements;
  • Execute Deal Agreements and any other document as may be required by the Escrow Bank or Escrow Agent for the transaction contemplated therein;
  • Ensure that it undertakes necessary compliances applicable to it under Applicable Laws; and
  • Consent to receive communications from other Users, Escrow Banks, and Escrow Agents, through the Platform.

Deemed Warranties and Representations

By using the Platform and Platform Services, a User is deemed to have represented and warranted the following:

  • That the User is a Person competent to contract as per the provisions of the Indian Contract Act, 1872;
  • That all information provided by the User to the Company as part of its KYB/KYC verification is true and accurate. The User shall keep the Company informed of any changes in the information previously provided to the Company as part of its KYB/KYC verification process;
  • That the User bears sole responsibility for ensuring compliance with Applicable Laws relevant to the User and bears full and sole responsibility arising out of any non-compliance therein;
  • That the adherence and execution of these Terms of Use do not violate any other agreement, decision, judgment, order, or decree of any court or quasi-judicial authority or any document that the User is a party to; and
  • That the User understands that these Terms of Use may be annexed to and read with a Deal Agreement.

Limitation of Liability

PLEASE NOTE THAT THE COMPANY IS NEITHER AN ESCROW BANK NOR AN ESCROW AGENT AND BEARS NO RESPONSIBILITY FOR ANY AMOUNTS COLLECTED OR TRANSFERRED THROUGH THE USE OF THE PLATFORM.

TRUUPE DOES NOT PROMISE THAT THE PLATFORM OR ANY CONTENT THEREOF, PLATFORM SERVICES OR FEATURES OF THE PLATFORM WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE PLATFORM WILL PROVIDE SPECIFIC RESULTS. THE PLATFORM AND ITS CONTENT ARE DELIVERED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. ALL INFORMATION PROVIDED ON THE PLATFORM IS SUBJECT TO CHANGE WITHOUT NOTICE. TRUUPE CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE PLATFORM WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. TRUUPE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. TRUUPE DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS, AND CONDUCT OF ANY USERS OR THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE PLATFORM AND/OR ANY PLATFORM SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE PLATFORM AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST TRUUPE FOR DISSATISFACTION WITH THE PLATFORM OR ANY CONTENT IS TO STOP USING THE PLATFORM OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any damages, liability, or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

Without limiting the generality of the foregoing:

  • The Company bears no responsibility in law or in equity, with respect to the contents of the Platform, any Deal Agreement, or terms contained therein or any breach thereof by any User;
  • All Users understand and agree that the Company makes no representation, warranty, or bears any responsibility regarding the performance of any obligation or quality of goods or services delivered under a Deal Agreement or the inaccuracy or incompleteness of any information provided under the Deal Agreement. Users agree that the use of the Platform and the Platform Services is at their own risk;
  • The Users acknowledge and accept that the Platform Services may encounter interruptions, errors, and vulnerabilities, including viruses and malicious code. The Company will implement necessary security measures to maintain service reliability, albeit subject to occasional downtime for maintenance. However, it cannot guarantee immunity against security breaches resulting in unauthorized access as are part and parcel of any service on the internet.
  • All Persons accessing this Platform hereby agree that they shall not hold the Company liable in law or in equity for any liability, claims, losses, costs (including but not limited to direct, indirect, incidental, special, or consequential damages) or claims arising out of these Terms of Use or use of the Platform in any manner whatsoever;
  • All Users agree that the Company shall not be responsible for any acts done or omitted by any Buyer or Seller in connection with a Deal Agreement or otherwise or for costs, fees, penalties, damages, or claims arising therefrom;
  • We are not liable for any loss of profit, business, contracts, revenue or anticipated savings; any special, indirect or consequential damages or unauthorized and incorrectly executed Deals;
  • All Users understand and agree that the Company shall not be responsible for any failure on behalf of any User to provide accurate, true, or complete information, or for the deletion, corruption, or loss of any information during their use of the Platform;
  • All Users agree that they will use the Platform only for transactions which are not prohibited by any Applicable Law. The Company shall bear no liability for any illegal, unlawful, or any other transactions which are prohibited by any law in force. The Company also reserves the right to request the Escrow Agent and Escrow Bank to withhold or decline any payment which is believed to be in furtherance of any act or omission in violation of these Terms of Use, Privacy Policy, or Applicable Laws;
  • The Company shall not be liable to any User or any other third party in case of rejection of payments by the Escrow Agent, Escrow Bank, or any payment gateway due to any technical error, insufficiency of funds in the account of any User, force majeure event, any illegality or any other reason;
  • The Company shall not be liable for relying and acting upon any unauthorized communications from any User, which the Company, in its sole discretion, believes to be validly authorized by the User. The Company has no obligation to undertake any due diligence with respect to a Deal Agreement, request any evidence, or inquire into the veracity of any communications to it by any User or a third party acting on behalf of any User;
  • Neither the Company, Escrow Bank, nor the Escrow Agent shall be liable for the failure of the Buyer to deposit the Deal Amount;
  • All Users agree that the Platform Services will only be available for the Deal Amounts; and
  • Notwithstanding anything contained in these Terms of Use or Deal Agreement, the Company’s total aggregate liability to any User for any act in connection with these Terms of Use or any Deal Agreement in any case shall be limited to the Truupe Fees remitted to the Company for the concerned Deal.

Dispute

Any dispute between the Users in relation to a Deal will be between the Users. Truupe, Escrow Bank(s) and Escrow Agents will not get involved beyond their respective obligations under the Deal. Truupe may offer assistance or facilitate the resolution of a dispute between the Users if a dispute between Users arises but is under no obligation to do so. 

In case of dispute, the Escrow Agents will hold the funds in the Escrow Account until the Users resolve the dispute and confirm and submit the Release Instructions or the Escrow Agent receives an order from an arbitrator or from an appropriate court of law or government body for release of Deal Amounts.

Prohibited goods and services

You agree that you will not use the Platform Services in connection with any prohibited goods and services or businesses, business activities, or business practices prohibited under Applicable Laws, including without limitation:

  • Alcohol which includes alcohol or alcoholic beverages such as beer, liquor, wine, or champagne etc.;
  • Body parts which include organs or other body parts;
  • Bulk marketing tools which include email lists, software, or other products enabling unsolicited email messages (spam);
  • Cable descramblers and black boxes which include devices intended to obtain cable and satellite signals for free;
  • Adult goods and services which include pornography, child pornography and pornographic materials involving minors, and other sexually suggestive materials (including literature, imagery and other media), escort or prostitution services, website access and/or website memberships of pornography or illegal sites;
  • Copyright unlocking devices which include mod chips or other devices designed to circumvent copyright protection;
  • Copyrighted media which includes unauthorized copies of books, music, movies, and other licensed or protected materials;
  • Copyrighted software which includes unauthorized copies of software, video games and other licensed or protected materials, including OEM or bundled software;
  • Counterfeit and unauthorized goods which include replicas or imitations of designer goods, items without a celebrity endorsement that would normally require such an association, fake autographs, counterfeit stamps, and other potentially unauthorized goods;
  • Drugs and drug paraphernalia which include illegal drugs and drug accessories, including herbal drugs like marijuana, salvia and magic mushrooms etc.;
  • Drug test circumvention aids which include drug cleansing shakes, urine test additives, and related items;
  • Endangered species which include plants, animals or other organisms (including product derivatives) in danger of extinction;
  • Gaming/gambling which include lottery tickets, sports bets, stock bets, memberships/enrolment in online gambling sites, and related content;
  • Government IDs or documents which include fake IDs, passports, diplomas, and noble titles;
  • Hacking and cracking materials which include manuals, how-to guides, information, or equipment enabling illegal access to software, servers, website, or other protected property;
  • Illegal goods which include materials, products, or information promoting illegal goods or enabling illegal acts;
  • Narcotic drugs and psychotropic substances, miracle cures which include unsubstantiated cures, remedies or other items marketed as quick health fixes;
  • Offensive goods which include literature, products or other materials that inter alia defame or slander any person or groups of people based on race, ethnicity, national origin, religion, sex, or other factors; encourage or incite violent acts; or promote intolerance or hatred.
  • Offensive goods which include crime scene photos or items, such as personal belongings, associated with criminals;
  • Pyrotechnic devices, combustibles, corrosives and hazardous materials which include explosives and related goods, toxic, flammable, and radioactive materials and substances;
  • Regulated goods which include air bags, batteries containing mercury, freon or similar substances/ refrigerants, chemical/ industrial solvents, government uniforms, car titles, license plates, police badges and law enforcement equipment, lock-picking devices, pesticides, postage meters, recalled items, slot machines, surveillance equipment, goods regulated by government or other agency specifications;
  • Securities which include government and/ or public sector unit bonds, stocks, debentures or related financial products;
  • Tobacco and cigarettes which include cigarettes, cigars, chewing tobacco, and related products;
  • Weapons which include firearms, ammunition, knives, brass knuckles, gun parts, gun powder or explosive mixtures and other armaments;
  • Wholesale currency which includes discounted currencies or currency exchanges;
  • Live animals or hides/ skins/ teeth, nails and other parts etc. of animals;
  • Mailing lists Database providers (for tele-callers);
  • Virtual currency, cryptocurrency, prohibited investments for commercial gain or credits that can be monetized, re-sold or converted to physical or digital goods or services or otherwise exit the virtual world;
  • Money laundering services; and
  • Activities prohibited by the Telecom Regulatory Authority of India.

The above list is subject to changes by Truupe without prior intimation to User.

Indemnity

You agree to indemnify and hold harmless the Company and any of its members, officers, directors, employees, agents or representatives (“Indemnified Parties”) from any liability including but not limited to any and all claims, demands, losses, costs, expenses, damages, and deficiencies, including, without limitation, interest, penalties, and attorneys’ fees that Indemnified Parties may suffer or incur arising from (i) your breach of any representations or obligations under these Terms of Use; (ii) any action done or omitted by the Company based on information supplied to it by you, including  but not limited to information supplied during KYC/KYB verification, as part of Deal Agreement or Release Instructions; or (iii) as a consequence of any breach or misrepresentation by a User.

Privacy

The Company is committed to safeguarding user privacy and ensuring that all Users are informed about the Company’s policy for data protection. Request you to kindly refer to the Privacy Policy, which is hereby incorporated by reference, for further details. By using the Platform Services and accessing the Platform, you consent to our collection and use of personal data as outlined therein. Further, you give consent to Truupe to contact you via WhatsApp, Email, SMS, and other modes of communication.

When you provide suggestions or feedback about our Platform Services/Platform, you agree that We can utilize and share this feedback for any purpose without compensating you, and the Company is not obligated to keep such feedback confidential. 

Intellectual Property

  • All brand names, logos, trademarks, design marks, domain names, trade dress, and specific webpage layouts of the Platform, including look and feel, calls to action, text placement, images, technology, content, software, and other materials, are the exclusive property of the Company, its affiliates, partners, or licensors (“Company IP“). This intellectual property, whether registered or unregistered, is protected by Indian laws governing all forms of intellectual property. You are prohibited from directly or indirectly copying, reproducing, modifying, duplicating, republishing, reselling, or redistributing any Company IP, in whole or in part, or in any other form. Accessing the Platform or Platform Services does not grant authorization to use any Company IP or its components in any manner.
  • The Company expressly reserves all intellectual property rights in all text, programs, products, processes, technology, content, software, and other materials appearing on the Platform, including its visual appearance.
  • No rights, titles, or interests in any downloaded materials or software are transferred to you through downloading, copying, reproducing, duplicating, republishing, posting, transmitting, distributing, or modifying such materials.
  • Subject to your compliance with these Terms of Use and payment of TruupeFees, the Company grants you a limited, non-exclusive, non-transferable license to access and use the Platform Services, strictly for your personal use. Users are not permitted to sublicense the rights granted herein.
  • No part of the Platform and no content thereon may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way (including “mirroring”) to any other computer, server, web site or other medium for publication or distribution or for any commercial enterprise.

Use of Platform

  • You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any content thereon, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any content thereon, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. Truupe reserves the right to bar any such activity.
  • You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server of Truupe, or to any of the Platform Services offered on or through the Platform, by hacking, password “mining” or any other illegitimate means.
  • You shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform, nor breach the security or authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to the Platform, including any Truupe Account not owned by you, to its source, or exploit the Platform or any Platform Service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Platform.
  • You agree not to take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform or Truupe’s systems or networks, or any systems or networks connected to the Platform or Truupe.
  • You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person’s use of the Platform.
  • You shall not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to Truupe on or through the Platform or any Platform Service offered on or through the Platform. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
  • You may not use the Platform or any content thereon for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Truupe, Escrow Agents, Escrow Banks, or others.

Miscellaneous

  • Force Majeure: The Company shall not be deemed in breach of its obligations under these Terms of Use, nor shall it incur any liability towards any User or third party, due to occurrences beyond its reasonable control that could not have been prevented through reasonable diligence, such as delays caused by acts of God, governmental or supra-national authority regulations, war, national emergency, accidents, fires, riots, strikes, lock-outs, and industrial disputes.
  • Term and Termination: The Company reserves the right to suspend or terminate your access to the Platform at any time, with or without cause, and with or without notice, including but not limited to, if the Company believes that you have violated these Terms of Use or engaged in any fraudulent, abusive, or illegal activities. Upon termination of your access, you will no longer have access to the Platform Services. These Terms of Use will remain in effect indefinitely unless and until the Company, at its sole discretion and without prior notice to you, decides to terminate them.
  • Amendment: The Company reserves the right to modify or amend these Terms of Use at any time with notice. Any changes to these Terms of Use will be effective immediately upon publication on the Platform. By continuing to access or use the Platform after any modifications to these Terms of Use have been posted, you agree to be bound by the updated Terms of Use. Users are encouraged to review these Terms of Use regularly to stay informed of any changes. Further, Truupe reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Platform, or any portion of the Platform, for any reason; (2) to modify or change the Platform, or any portion of the Platform, and any applicable policies or terms; and (3) to interrupt the operation of the Platform, or any portion of the Platform, as necessary to perform routine or non-routine maintenance, error correction, or other changes. Your continued use of the Platform following the posting of any changes constitutes acceptance of those changes.
  • Entire Agreement: You acknowledge that these Terms of Use constitute the entire agreement between You and the Company relating to the use and access of the Platform and supersedes all prior agreements, understandings, negotiations, and discussions, whether oral or written. You further understand that these Terms of Use may be read with and be supplemented with any additional agreements or documents at the time of deposit of Deal Amounts.
  • Electronic Signature: The documents/instructions for any transactions executed through the Platform and documents required to be uploaded on the Platform may be submitted through and affixed with electronic signatures by use of an Approved Third Party Platform. The Users understand that documents received in electronic form online (or electronically signed) are equivalent to physical documents with wet signatures. Truupe and Escrow Agent shall be entitled to fully rely on the authority of the persons electronically signing the documents/instructions on behalf of the Users, without being required to check the validity of internal authorization provided by the Users. It shall be sole responsibility of the Users to ensure that the person/s electronically signing the documents is/are validly authorized in respect of the documents electronically signed by them on behalf of the User and Truupe and Escrow Agent shall be fully entitled to treat such documents as validly executed by the relevant User.
  • Assignment: The Company reserves the right to assign, transfer, or delegate any of its rights and obligations under these Terms of Use to any third party, without your consent or without providing notice of the same to you. You may not assign, transfer, or delegate any of your rights or obligations under these Terms of Use without the prior written consent of the Company.
  • Severability: If any provision of these Terms of Use is held to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
  • Governing Law and Dispute Resolution: These Terms of Use shall be governed by and construed in accordance with the laws of Hyderabad, India. Any disputes arising out of or relating to these Terms of Use or the use of the Platform shall be resolved exclusively through legal proceedings in a court of competent jurisdiction in Hyderabad, India. Each party hereby submits to the exclusive jurisdiction of the courts in Hyderabad, India for such purposes.
  • Grievance Redressal: In case of any complaints or concerns regarding the use of the Platform, the Platform Services, or these Terms of Use please feel free to write to us at [Villa no 12, PMR Parkwood, Kompally, Hyderabad, India] or via mail at [support@truupe.com].

Join the Vanguard of Transaction Security

Be among the first to experience the unparalleled safety and efficiency of our escrow services. Your opportunity to reshape the way you do business is just a click away.

Get Started
Join the waitlist

Truly Trustworthy Payment and
Performance Enterprise

  • Office Address: 405, Workafella Co-Working Space, Cyber Crown, Sec-II Village, HUDA Techno Enclave, Madhapur, 500081
© 2024 Savcity Technologies Private Limited, All rights reserved
Scroll to Top
© 2024 TruuPe, Inc.